Introduction & Scope
American V8 Centre T/A AV8 Automotive & Fleet Services (referred to as "AV8", "we", "us", or "our"), operating from Brentwood Park, East Rand, Gauteng, South Africa, is dedicated to protecting the privacy, accuracy, and security of all personal information entrusted to us by individual vehicle owners, corporate fleet partners, and website visitors.
This Privacy Policy outlines our operational practices in accordance with:
- South African POPIA: The Protection of Personal Information Act, No. 4 of 2013, and Promotion of Access to Information Act (PAIA).
- South African CPA & Automotive Code: The Consumer Protection Act, No. 68 of 2008, and dispute resolution standards administered by the Motor Industry Ombudsman of South Africa (MIOSA).
- European Union & UK GDPR: Regulation (EU) 2016/679 and the UK Data Protection Act 2018 for international clients and suppliers.
- California CCPA / CPRA: California Consumer Privacy Act of 2018 as amended by the CPRA.
Information We Collect
Customer & Commercial Contacts
Full names, company registration details, VAT numbers, physical workshop drop-off addresses, email addresses, and direct phone/WhatsApp contact numbers submitted via our intake forms.
Vehicle Identifiers & Telemetry
Vehicle Identification Numbers (VIN), licence registration numbers, engine numbers, odometer readings, onboard ECU diagnostic fault codes, and mechanical service maintenance records.
Insurance & Accident Claims
Insurance underwriter policy reference numbers, claim authorisations, photographic evidence of accident or panel damage, and repair cost estimations.
Premises CCTV & Security
Closed-Circuit Television (CCTV) footage captured 24/7 across our East Rand workshop gates, customer bays, and secure fenced holding yard for property protection.
Legal Basis For Processing
We collect and process your personal data under the following lawful conditions:
1. Contractual Performance: Providing scheduled mechanical servicing, engine reconditioning, commercial fleet maintenance SLAs, and executing quotes requested by you.
2. Legal Compliance: Complying with South African National Road Traffic regulations, tax invoicing requirements, and vehicle roadworthiness standards.
3. Legitimate Interests: Protecting our premises, managing warranties, maintaining accurate service book records, and preventing fraud.
4. Explicit Consent: Where you provide consent for marketing communications or when enabling optional analytical website cookies.
Data Sharing & Disclosures
We do not sell, rent, or trade your personal information. Information is only disclosed to authorised parties strictly required to deliver our automotive services:
- Insurance Underwriters: Approved South African insurers for accident claims assessments, panel beating, and paint authorisations.
- Original Equipment Manufacturers & Suppliers: Specialist parts procurement, warranty claims, and recall verifications.
- Diagnostic & Telemetry Partners: Secure automotive diagnostic software platforms strictly for ECU calibration and error clearance.
- Law Enforcement & Authorities: In statutory situations involving stolen vehicle recovery or formal regulatory enquiries.
- Automotive Dispute Resolution Bodies: The Motor Industry Ombudsman of South Africa (MIOSA) where a dispute is formally submitted under the CPA and Automotive Industry Code of Conduct.
Your Legal Rights (POPIA, GDPR & CCPA)
Regardless of your geographic location, you enjoy comprehensive rights over your personal data:
Questions or Data Requests
To submit a formal data request, lodge an objection, or request deletion of records, contact our designated Information Officer directly:
Organisation: American V8 Centre T/A AV8 Automotive & Fleet Services
Information Officer: Andre de Beer
Physical Address: 256 Stanley Road, Brentwood Park, East Rand, Gauteng, South Africa
Direct Telephone: 082 459 4463
Regulatory Authority (South Africa): The Information Regulator (South Africa), JD House, 27 Stiemens Street, Braamfontein, Johannesburg • Email: [email protected]
Automotive Industry Ombudsman: Motor Industry Ombudsman of South Africa (MIOSA), Suite 156, Private Bag X9924, Sandton, 2146 • Website: www.miosa.co.za • Tel: 086 116 4672 • Email: [email protected]